User Data Deletion

1. How to Request Data Deletion

To request deletion, email us at info@southerntripltd.com using the subject line "Data Deletion Request".

So that we can find the correct record, please include only enough information to identify you:

• Your name
• The phone number you used when contacting Southern Trip
• Your Facebook or Messenger name, if you contacted us there
• Any other detail that helps us locate your enquiry, such as the approximate date you contacted us

Please do not send sensitive credentials

Never include passwords, access tokens, one-time codes, or any login credentials in your request. We will never ask you for them, and we do not need them to delete your information.

2. What We May Delete

Where applicable, and subject to the retention exceptions described below, a valid request may cover:

• Your lead and contact record in our customer relationship management (CRM) system
• The enquiry details you provided, such as your preferred country, programme and academic results
• The Messenger or chat conversation history stored by Southern Trip
• Information you submitted through Southern Trip website forms
• Other personal information held in our records that is associated with the customer record we identify from your request

3. Verification

Before deleting anything, we may need to verify that the request comes from the person the information belongs to. This protects you: without a check, someone else could ask us to delete your record.

Verification is usually a short confirmation, such as replying from the email address or phone number already associated with your enquiry. If we cannot reasonably verify a request, we may be unable to act on it.

4. Processing Time

We aim to acknowledge and process valid deletion requests within 30 days, subject to identity verification and any applicable legal or regulatory retention requirements.

5. Retention Exceptions

Some records may need to be kept even after a deletion request, where retaining them is necessary for legal or regulatory obligations, accounting and tax records, fraud prevention, or establishing, exercising or defending a legal claim or dispute.

Where an exception applies, we delete the information that is not covered by it, and keep the remainder only for as long as the obligation requires.

6. Confirmation

Once a valid request has been processed, we will confirm that the deletion is complete using the contact details you supplied with your request. If any information had to be retained under the exceptions above, we will tell you what was kept and why.

7. Contact

Southern Trip Limited

Email: info@southerntripltd.com

Address: House No. 59, Road 7, Block G, South Banasree, Dhaka 1219, Bangladesh

Phone: +880 1335-111661